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Dining Policies

Reservations

 

How to Make A Reservation

Reservations can be made online via our UMAI widget at https://letsumai.com/widget/gesuto


You can also call or WhatApp us directly at +6 012 773 2070, or email reservations@gesutokl.com

We will confirm your reservation immediately through a confirmation email from our booking platform UMAI.

Seatings

For Fridays, Saturdays, the eve of Public Holidays, Public Holidays, auspicious days,

we may offer two dinner seatings:

First seating: 6:00pm – 8:00pm

Second seating: 8:15pm – closing

 

Additional note:

As parking is limited in the area, we strongly recommend allowing additional time for parking to ensure you are able to fully enjoy your Gesuto experience.

 

Deposit and Cancellation Policy

 

Deposit:
The following deposit amounts will be charged for dinner reservations on the following days: Fridays, Saturdays, eve of Public Holidays, Public Holidays, auspicious days.

 

Deposit amounts:

  • Table of 3: RM75

  • Table of 4: RM100

  • For more than 4 guests: RM50 per additional guest

 

Cancellations:

Bookings are confirmed only once the deposit is paid. Free cancellations are allowed at least 24-hours prior to the booking time.

 

The Gesuto management reserve the right to withhold the deposit paid for cancellations made less than 24-hours prior to the reservation.

 

Group Bookings:

We define a group as 5 or more guests.

Any and all group reservations will require a deposit.

Group reservations will only be confirmed once the deposit has been made.

 

Our cancellation policy requires that you cancel your group reservation at least 48 hours before your reservation time, otherwise your deposit will be forfeited.

 

CMCO Regulations

Due to current CMCO regulations, we are only able to accommodate a maximum of 4 pax per table. For parties larger than 4, we will need to allocate multiple tables.

 

Therefore, we would encourage groups of more than 4 pax to make a reservation beforehand. The safety and comfort of all our patrons is our priority.

 

 

 

Private Room

 

Booking Policy

Gesuto has a private area that can accommodate up to 10pax.

 

For Fridays, Saturdays, eve of Public Holidays and Public Holidays, a minimum charge of RM 500.00 is required up front paid as deposit is required in order to secure the booking.

 

For Sundays to Thursdays, the availability of the private room will be subject to availability and business demand.

 

Cancellations

Any cancellations for private room bookings on Fridays, Saturdays, eve of Public Holidays and Public Holidays will need to be given 48-hours’ notice, otherwise the deposit will be forfeited.

 

Please note: Deposits are credited offsetting the billed amount, excess deposits are non-refundable.

 

 

Bottle Service (Corkage)

Gesuto offers an extensive wine and beverage list that has been carefully curated to complement our menu. However, we welcome customers who would like to bring their own for celebrations.

 

The following bottle service fees will apply:

 

RM80.00 per bottle of wine or prosecco (750ml)

RM100.00 per bottle of wine (1500ml)

RM120.00 per bottle of spirits or sake

RM150.00 per bottle of champagne 

One-for-one is available on Sundays and Monday - Thursday

 

 

 

Events & Exclusive Use

Gesuto offers an intimate setting for private events and may be available for exclusive use for such events. To inquire further, you can email us or WhatsApp us directly for more information.

 

Dress Code

Whilst Gesuto does not enforce a strict dress code, we appreciate our guests who come in proper attire. We do not permit beachwear and flip flops. Entry to the restaurant is entirely at the management’s discretion if this customary guidance is not respected.

 

 

Menu

Our food and beverage menus are frequently updated to provide our patrons with the freshest and best quality products, as well as to explore the latest culinary and beverage trends.

 

We also do take the liberty to adjust the menu in the event that certain products are either not fresh or not available.

 

Allergies & Dietary Requirements

Our culinary team are flexible and are able to offer alternative options to accommodate any dietary restrictions. However, we do encourage groups larger than 4 pax to indicate any allergies and dietary requirements with at least 24-hours’ notice, or upon making the reservation. Your safety and comfort are our priority.

Children

While we are happy to welcome families with children to dine at our establishment, close supervision for children (especially 12 years old and below) will be required.

 

We do not provide baby/children’s cutlery, entertainment or facilities, nor have a children’s menu available. Baby chairs at the restaurant are limited.  

 

 

Special Requests

 

Celebratory Cakes

At Gesuto, we have a selection of desserts that we can customise for special occasions.

 

However, if you are keen to bring your own cake, kindly notify us beforehand so we can advise and arrange for proper storage.

 

Decorations

Whilst we welcome celebrations of all occasions, we do not encourage bringing your own decorations unless you have booked the restaurant for exclusive use as it may affect the dining experience for others.

ETIQUETTE

Here at Gesuto, we believe in providing personalised service to make each dining experience memorable for all our patrons. We are thankful for each and every patron that choose to dine with us and ensure everyone is treated with the same kindness and respect we hope to be extended back to us.

 

Should you feel that our services are not exceeding your expectations, we will be happy to receive any feedback shared in a constructive and respectful manner.